I called corporate Marriott and the supervisor was not able to do anything or cancel my reservation. I texted the manager my frustrations as his cell number was on his business card (he would not answer my phone call). She was not empowered to do anything herself, she wouldn’t let me speak with her manager and said they would be in tomorrow morning. She had another conversation with her manager via cell phone again and said she can’t do anything for me and they were still going to charge my credit card for their mistake. I told her none of this was right and expressed my frustration. I asked her to cancel the reservation and she kindly said they would charge my credit card for the stay anyway.
I was not willing to pay 300 to stay at this hotel which is why I was using point/free certificate. She said there was nothing she could do and that I could speak with Mamagment in the morning. I told her this was not acceptable as I booked a free certificate stay.
#SCHEELS BILLINGS MT UPGRADE#
I was then told I was misinformed and there was nothing she could do except offer me a room upgrade and discount the room to 300. The Checkin Jasmine didn’t know what to do and said there was no manager available, she finally did use her cell phone to call her manager and disappeared to the back room. I informed her I made a free point certificate stay and told her Jasmine made the reservation. Interesting enough her name tag said Jasmine but she said it wasn’t her that made the reservation. I arrived at the hotel to Checkin and the lady said it was a cash stay, $350. She said she would talk to her manager in the morning and they would figure it out on their end and that I was all set. I told her it was in my app as two free stay certificates. She made the reservation and said I should have a paper copy of the free certificate stay. 1.58km from Scheels I called to make a free certificate points stay and talked to Jasmine.
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